Rochelle Leoni Hadley
Customer Success Manager @Switchee
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WORK HISTORY
Customer Success Manager @Switchee
Responsible for a portfolio, comprising of both private and council organisations. Providing strategic guidance, best practice and day to day advice across departments- Demonstrated how our insights could address industry standards such as HRSRS, Awaab\'s Law, Defect periods which lead to account growth up to Training up new members of staff at accounts and looking for new areas of the organisation that can benefit from utilising our data- Identifying success stories and testimonials from current clients that can be used for the website and customer communications with marketing- Delivering Webinars and workshops along with talking at conferences and forums about our research and case studies of work done with customers- Utilising Data to drive strategic decisions and improvements to our internal customer success process- Bringing feedback from customers into the business especially to the product team to influence our product roadmap, where possible suggesting customers for beta testing- Documenting processes for the CS team as we grow to ensure we are all following the same standard and helping the onboarding process.
EDUCATION
The University of Manchester
Economic and Social Sciences, Political Science and Development Studies
SKILLS
ABOUT ROCHELLE LEONI HADLEY
An experienced results-oriented Customer Success Manager with a proven track record of…
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