Richard Wisk
Support Services Manager at Doppler Automotive, AMCI Global
- Role
- Support Services Manager at Doppler Automotive
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Richard Wisk
Accomplished and results-oriented leader with over 20 years of experience in technology and customer support functions. Recognized for streamlining business processes, enhancing operational efficiencies, and managing complex projects from inception to completion. Proven track record of leveraging technical expertise to identify, develop, and implement cost-effective solutions while building strong relationships with senior management and fostering team development.
Experience
Support Services Manager
May 2024 — Present
Promoted to Support Services Manager to lead a team of 7 support professionals, overseeing day-to-day operations and performance metrics including CSAT, KPIs, and support volume. Spearheaded the implementation and ongoing maintenance of Freshdesk for customer support and Freshsales CRM forthe Sales team, enhancing workflow efficiency and visibility.Responsible for managing the learning management system (LMS), conducting audits and reportingon account records, and overseeing operational and infrastructure technologies such as projectmanagement platforms. Lead the development, planning, and deployment of IT and operations systems, including network infrastructure, automation tools, and technology integrations to support business growth and continuity.
Education
Delaware Technical Community College
Accounting and Business/Management
1996 — 1999
University of Delaware
Business Administration and Management, General
1999 — 1999
Skills
- Microsoft Office
- Javascript
- Information Technology
- Java
- Css
- Databases
- Computing
- Dreamweaver
- Html
- Mobile Devices
- Mac Os X
- IT Management
- Team Leadership
- Drupal
- Social Media
- Sql
- Visio
- Access
- Windows
- Network Administration
- Project Management
- Web Design
- Desktop Application Support
- IT Strategy
- Research
- Wordpress
- Microsoft Access
- Public Speaking
- Sharepoint
- Database Admin
- IT Service Management
- Graphic Design
- IT Solutions
- Customer Service
- Web Development
- Networking
- Microsoft Excel
- Data Analysis
- Management
- Desktop Support Management
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