Rachel Goss

About Rachel Goss

I’m a Client Experience leader who believes that great customer outcomes start with empowered, supported teams. I lead with curiosity, empathy, and a drive to help others bring their full selves to work.In my current role as Director of Client Experience at Movable Ink, I manage a high-performing team that partners with some of the world’s most innovative brands. With two decades of digital marketing experience, I guide strategy across diverse portfolios spanning retail, QSR, and financial services.I previously drove significant net recurring revenue as an IC before stepping into leadership, where I now focus on elevating client strategy, deepening relationships, and coaching my team to deliver measurable business impact. Movable Ink’s technology activates any data source with AI-powered decisioning to create truly personalized content across channels—and I love the challenge of bringing that vision to life with our clients.Before Movable Ink, I built and led the CRM team at Artsy, transforming the email program from hand-coded newsletters into automated, data-powered customer journeys filled with personalized art recommendations. Earlier in my career, I worked across the art world—cataloging artworks for major auctions, teaching art history, analyzing market data, and writing my dissertation on how social media reshaped the art market (years before it became the norm). I’ve also contributed to inclusive culture-building through three years on Movable Ink’s DEI Council and as co-chair of Movable Pink, our employee resource group for 200+ female-identifying and non-binary employees. Today I serve on the board of a local LGBTQ+ non-profit and coach women 1:1.The pandemic brought me from New York to New Orleans, where I’ve reconnected with my own art practice. So yes—I’m also an artist.

Experience

1. Director, Client Experience

   Movable Ink

   Jan 2024 — Present

   Leads a team ranging from 5-9 individual contributors and managers. Oversees a diverse client portfolio of $12M+ ARR. Responsible for retention and growth of strategic accounts, spearheading operational process transformation, and leads internal change management to support GTM teams.

Education

• Columbia University

  Summer Study, Russian

  2009 — 2009

• Sotheby's Institute of Art

  Master of Arts (M.A.), Art Business

  2013 — 2015

• Kinder High School for the Performing and Visual Arts

  High School Diploma, Visual and Performing Arts

  2003 — 2006

• Middlebury College

  Intensive Study, French

  2007 — 2007

• Middlebury College

  Intensive Study, Russian

  2010 — 2010

• Vassar College

  Bachelor of Arts (B.A.), Art History, Russian Studies

  2006 — 2010

Skills

• Cms
• Market Analysis
• Microsoft Office
• Email Marketing
• Graphic Design
• Microsoft Excel
• Fine Art
• Social Media
• Technology
• Contemporary Art
• Content Marketing
• Project Management
• Museums
• B2b Marketing Strategy
• Art Market
• Event Planning
• Customer Relationship Management (Crm)
• Research
• Social Media Marketing
• Collections Management
• Facebook
• Supply Chain Management
• Css
• Html
• Adobe Creative Suite
• Writing
• Content Strategy
• Marketing Strategy
• Art History
• Art
• Communication
• Photoshop
• Newsletters
• Editing
• Marketing
• Copy Editing
• Public Relations
• Photography
• Brand Development