Richelle Oneil
SaaS CSM | Instructional Design for E-Learning & Self-Service | Driving 65% Reduction in Support Load
- Role
- Customer Success Manager at Follett Software
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Richelle Oneil
I’m a former educator and librarian who moved into Customer Success to help people get…
Experience
Customer Success Manager
Nov 2024 — Present · Dallas-Fort Worth, TX, US
Lead onboarding and training initiatives for new and existing customers, empowering them to confidently manage their Destiny Library Manager and Destiny Resource Manager solutions.• Partner with enterprise-size K-12 school districts to ensure successful adoption and utilization by providing expert guidance on leveraging the full capabilities of the educational software.• Serve as a trusted advisor, building strong relationships and tailoring recommendations to optimize customers’ use of Destiny solutions for daily operations and strategic goals.• Collaborate closely with internal teams, including sales, support, and product development, to advocate for customer learning needs and contribute to product enhancements.• Monitor customer health and satisfaction, proactively addressing challenges and ensuring a positive experience across the customer lifecycle (including managing the renewal process).
Education
University of North Texas
Master's Degree
University of Northern Colorado
Bachelor's Degree
Lamar University
Principal Certification
Skills
- Office 365
- Google Apps for Education
- Instructional Technology
- Education
- Curriculum Development
- Professional Development Programs
- Adolescent Literacy
- Organizing Meetings
- Microsoft Office
- Technology Integration
- Digital Literacy
- Young Adult Literature
- Library Databases
- Chrome Os
- Educational Technology
- Literacy
- Professional Relationship Development
- Library Science
- Maintaining Professional Relationships
- Classroom Management
- Information Literacy
- Presentation Development
- Media Literacy
- Presentation Design
- Research
- Google Chrome
- Adult Learning Methodologies
- Early Childhood Literacy
- Teacher Training
- Staff Development
- Leading Meetings
- Children's Books
- Windows
- Educational Leadership
- Public Speaking
- Web 2.0
- Google Drive
- Teaching
- Social Media
- Instructional Design
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.