Rajeev Goel

About Rajeev Goel

Proven ability to develop and maintain an environment of trust, diversity and inclusion…

Experience

1. Group Leader Operations

   Wipro

   Oct 2021 — Present · Mumbai, IN

   Joined as a Group Leader in T&S (Google Project) handling RTC & Zipit-Play WF. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution Manage timely data collection to update operations metrics to achieve productivity targets, 100% billing targets, eliminate errors, and deliver excellent customer service Generate daily/ weekly/ monthly/ quarterly/annual reports for the purpose internal and external clients and monitoring day to day activities Partner with cross-functional support teams in improving the proprietary tools and systems Excellent ability to delegate responsibilities and setting expectations in regards to teamwork to generate the positive measurable outcomes. Maintain constant communication with management, staff, and clients to ensure proper operations of the organization Check classification of errors by team members and provide appropriate feedback/ training whenever required and also provide feedback to the team members on their performance. Communicate the process related updates to all the team members and ensure the team follow the same Track staffing requirements, hiring new employees as needed

Education

• ICFAI University, Dehradun

  MBA

  2005 — 2007

• University of Allahabad

  B.Sc.

  2000 — 2003

Skills

• Payroll
• Grievances
• Performance Management
• Administration
• Recruitment
• Induction
• Organizational Development
• Employee Engagement
• New Hire Orientations
• Recruiting
• HR Policies
• HR Consulting
• Training
• Job Descriptions
• Performance Appraisal