Rishikesh Gopalakrishnan
Data and AI architecture
- Role
- Senior Business Intelligence Analyst (Omni Channel Experience Ai) at NextEra Energy, Inc.
- Location
- Palm Beach Gardens, FL, US
- LinkedIn followers
- 500 followers
About Rishikesh Gopalakrishnan
As a Senior Business Intelligence Analyst at NextEra Energy, I\'m at the forefront of implementing our Unified Customer Data Platform, enhancing the digital experience through Omni-Channel integration and AI. Our team\'s conversational AI chatbot project is revolutionizing agent decision-making and customer interaction, a testament to our commitment to operational excellence and innovative solutions.With a Master\'s in Supply Chain Analytics, I bring a unique perspective to our data and microservice architecture initiatives. My background in computer science from Manipal Institute of Technology, coupled with certifications in Salesforce Data Architecture, empowers our team to build robust frameworks ensuring data integrity and system reliability, which are vital to NextEra Energy\'s mission of delivering exceptional business outcomes.Programming Languages: Python, Java, GolangDatabases: Postgres, MySQL, DynamoDB, MongoDB, OpenSearch, Redshift, Salesforce, Oracle, RDS, Aurora, BigQueryAWS: Step Functions, Lambda, Glue, ECR, ECS, API Gateway, Lex, Kinesis, SQS, SNS, CloudFormation, BedrockDev Tools: Draw.io, JIRA, Confluence, Visio, VS Code, GitApache: Spark, Kafka, Airflow, Flink, HadoopAPI Development: REST APIs, GraphQL, Event Driven APIs, Swagger, Postman, MuleSoft, MicroservicesBackend Infrastructure: Docker, Kubernetes, Terraform, CI/CD
Experience
Senior Business Intelligence Analyst (Omni Channel Experience Ai)
Jul 2024 — Present · Palm Beach Gardens, FL, US
Data Platform Strategy: Driving the technical roadmap to establish the data platform as the enterprise backbone for Omni-Channel experiences and scalable AI integration.Conversational AI: Leading the deployment of internal AI Chatbots to streamline agent decision-making and accelerate knowledge retrieval.Engineering Leadership: Managing a 25-person cross-functional team (Engineering, Architecture, QA, PM) to deliver 300+ features via agile, incremental releases.AI Data Architecture: Introducing Context Engineering to all data pipelines and customer touchpoints to drastically improve LLM inference accuracy and Self-Serve Analytics.Governance & Security: Enforcing strict AI Guardrails and Data Governance standards to ensure secure, compliant deployments, including MCP Servers.Advanced Data Modeling: Architecting the transition to Knowledge Graphs, enabling Agentic Memory to map complex customer data and workflows.SDLC Automation: Optimized internal engineering processes—from requirements gathering to CI/CD deployments—by integrating advanced AI Workflows.
Education
Manipal Institute of Technology
Bachelor of Technology - BTech, Computer Science and Engineering
2015 — 2019
Rutgers Business School
Master's degree, Supply Chain Analytics
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