Rick Emery

About Rick Emery

I love working with people, teams, and companies who have a passion for making the world a better place. A lot of people call what I do \"customer success\" but it\'s really more like \"common sense.\" Whether you provide a platform, an app, or a whole new way of thinking about something, my job is to help you build and fine-tune your organization to deliver better, faster, and cheaper. without sacrificing the value and consistency of your offering.I do things like define and optimize: Value promise, customer journey, marketing and sales, on-boarding, renewals, employee growth and engagement, KPIs. I use skills like: Data analytics, leadership, strategic planning, communication, project management.Talk soon!

Experience

1. Customer Success Advisor, Interim Executive, Consultant

   Simple Cx

   Sep 2016 — Present

   Three pillars of Customer Success: Help your customers change the world; good enough usually is - good enough never is; you have to be efficient and scalable while never sacrificing quality.

Education

• UCLA

  BA, English (World Literature)

  1985 — 1990

Skills

• Customer Experience
• Start-Ups
• Innovation
• Product Management
• Management Consulting
• Change Management
• Crm
• Process Improvement
• Leadership
• Saas
• Strategy
• Analytics
• Enterprise Software
• Predictive Modeling
• Customer Relationship Management (Crm)
• Business Intelligence
• Customer Loyalty
• Market Research
• Voice of the Customer
• Quantitative Analytics
• Customer Service
• Sales
• Business Process Improvement
• Software as a Service (Saas)