Robert Fedoruk

About Robert Fedoruk

Freelance, vendor agnostic, ServiceNow architect and consiglieri20+ years in IT, with 15 years focused experience in achieving ServiceNow success. Dedicated to \"the wide path\" gaining experience in ITSM, HR, ITBM (PPM), CMDB, Agile 2.0, Knowledge, Performance Analytics, & custom app development. My architecture guidance, vendor management experience, and relationship building act as force multipliers and risk mitigation to your ServiceNow program.I articulate ServiceNow value, provide ServiceNow vision, reduce risk to ServiceNow deployments, and deploy ServiceNow solutions that \"move the needle\".4 x ServiceNow Hackathon winner. 10 x ServiceNow Knowledge conference Speaker.9 x Community MVP2 x Developer MVPTop 20 ranked All Time Community ContributorCustom Applications: lightweight domain separation alternative, Onboarding/Offboarding/Moves, Actionable BCDR Plans, Ideation (now part of the Platform), Post release hypercare, carbon footprint & IoT management dashboards, DOD compliant strategic resource visitor management, data acquisition & compliance for financial services firms, chargeback management.

Experience

1. Product Manager Releaseopss

   ServiceNow

   Nov 2025 — Present

Education

• Western University

  Bachelor of Arts (B.A.), Administrative and Commercial Studies

  1997 — 1999

Skills

• Service Delivery
• Service-Now.com
• Management
• Cmdb
• Servicenow
• Business Process
• Hp Openview
• Sla
• Service-Now
• System Deployment
• Itil
• Service Management
• Service Desk
• Disaster Recovery
• IT Management
• IT Service Management
• Leadership
• Solution Architecture
• Vendor Management
• Information Technology
• IT Strategy
• Service Level Management
• IT Operations
• Incident Management