Roberto Erb

Role
Field Service Engineer at Rockwell Automation
Location
Geneva, NY, US
LinkedIn followers
500 followers

About Roberto Erb

Experienced Field Service Engineer with a demonstrated history of working in the food & …

Experience

  1. Field Service Engineer

    Rockwell Automation

    Aug 2018 — Present

    Attend to field service work as determined and scheduled by customer care. Provide technical assistance and field service to customers, including engineering assistance, installation start-up, system optimization, troubleshooting, and maintenance. Coordinate with customers for RA products and systems, including on-site analysis, hardware configuration, programming assistance, project coordination, technical support, and documentation. Ensure proper reporting of technical, administrative, and accounting information. Offer technical assistance to sales and customer personnel, providing alternatives, recommendations, and explanations to meet customer requirements. Make recommendations for product improvements to enhance operations and reliability. Pursue revenue opportunities for RA products and technical support services.

Skills

  • English
  • Windows
  • Microsoft Office
  • Wonderware
  • Critical Thinking
  • Microsoft Word
  • Microsoft Windows
  • Microsoft Powerpoint
  • Rslogix
  • Project Management
  • Rsview
  • Social Media
  • Plc Programming
  • Teamwork
  • Microsoft Excel
  • Public Speaking
  • Spanish
  • Management
  • Ballroom Dance
  • Problem Solving
  • Matlab
  • Factorytalk View
  • Powerpoint

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Roberto Erb — Field Service Engineer at Rockwell Automation in Geneva, NY, US | Unifers