Roberto Erb
- Role
- Field Service Engineer at Rockwell Automation
- Location
- Geneva, NY, US
- LinkedIn followers
- 500 followers
About Roberto Erb
Experienced Field Service Engineer with a demonstrated history of working in the food & …
Experience
Field Service Engineer
Aug 2018 — Present
Attend to field service work as determined and scheduled by customer care. Provide technical assistance and field service to customers, including engineering assistance, installation start-up, system optimization, troubleshooting, and maintenance. Coordinate with customers for RA products and systems, including on-site analysis, hardware configuration, programming assistance, project coordination, technical support, and documentation. Ensure proper reporting of technical, administrative, and accounting information. Offer technical assistance to sales and customer personnel, providing alternatives, recommendations, and explanations to meet customer requirements. Make recommendations for product improvements to enhance operations and reliability. Pursue revenue opportunities for RA products and technical support services.
Skills
- English
- Windows
- Microsoft Office
- Wonderware
- Critical Thinking
- Microsoft Word
- Microsoft Windows
- Microsoft Powerpoint
- Rslogix
- Project Management
- Rsview
- Social Media
- Plc Programming
- Teamwork
- Microsoft Excel
- Public Speaking
- Spanish
- Management
- Ballroom Dance
- Problem Solving
- Matlab
- Factorytalk View
- Powerpoint
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