Resty del Rosario
Desk Side Support for Iron Mountain Philippines @Rexus Group
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WORK HISTORY
Desk Side Support for Iron Mountain Philippines @Rexus Group
Pasig, PH
Duties and Responsibility:\\\\no Installing and upgrading hardware(imaging / re-imaging PCs) and software and providing complete assistance while configuring hardware, software, and peripherals(e.g. docking stations, Monitor/s) of the end user systems\\\\no Work with external technology engineers to solve problems as they arise in a timely manner\\\\no Provide timely, detailed, and accurate status information and resolution for all issues/projects assigned\\\\no Taking responsibility for logging all reported incidents, and contributing to root cause analysis in order to improve service on an on-going basis\\\\n\\\\nKey Achievement:\\\\no Assist Local POC/Admin on improving the correct procedure of IT Peripherals charging to Department Cost Center\\\\no Assist IT Region and Local Facility Team on upgrading Sever Room UPS\\\\no Assist IT Region and Local Facility Team on upgrading SW Site LAN Cable Management\\\\no Assist IT Region on AP Refresh for the entre IRON Mountain Sites(Pasig/Batino/SW/Cebu/Davao)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
AMA University
Bachelor's Degree, Computer Engineering
St. Joseph College of Bulacan
Associate's degree, Information Technology
St. Joseph College of Bulacan
Bachelor's degree, Computer Science
ABOUT RESTY DEL ROSARIO
Experience IT End User Desktop and Network Support with a skilled and effective first and second line incident management service in respect of incidents affecting EUC devices, peripherals, installed software, network(LAN/WAN/WIFI) connectivity, undertake technical diagnostics and root cause analysis, escalating to management where there is an unforeseen or exceptional event, supporting major or critical nature work as tasked or as part of a specialist team focused, in order to resolve incidents and return services to meet the service levels expected by the customer.
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