Reza Jamati
IT Infrastructure Manager at NCR Atleos
- Role
- Information Technology Infrastructure Manager at NCR Atleos
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Reza Jamati
Experienced IT Manager with a demonstrated history of working in the information technology and services industry. Skilled in Operations, Service Delivery, Customer Service, Requirements Analysis, Business Development, and ITIL.
Experience
Information Technology Infrastructure Manager
Jun 2024 — Present · Mumbai, IN
IT Infrastructure Manager - Command Center Global Operations responsible for pulsing all infrastructure including Server Operations, Network Operations, Application Operations in NCR Atleos.Accountabilities, Management & Leadership Skills. • Managed a team of 85+ system administrators, network engineers, and support staff to ensure 24/7 uptime and performance.• Project Manager for complete IT - Integration for insourcing it from 3rd party vendors like HCL, Synchron, etc. Performed all the activities right from budgeting, hiring, training, knowledge transfer, process implementation, streamlining and enhancements.• Lead the deployment, maintenance and support of enterprise-wide IT infrastructure including servers, storage, networks, and cloud platforms.• Monitor all platform infrastructure operations across multiple sites and implementing proactive measures to improve reliability, efficiency, high availability and performance.• SPOC of external SOX audit, providing evidence, rectifying errors and creating remediation plans if needed.• Additional responsibilities include approver for Disaster Recovery DR – level 4.• Decision maker for complete hiring process right from interviewing, shortlisting, salary discussion, HR coordination, creating job requisition, new accounts in the workday tool, coordinating for PC setup & assignment, planning the training & OJT activities, collecting + implementing feedbacks and best practices to constantly improve.• Working with company Directors VP’s and SVP’s for identifying and performing shift left.• Present Weekly and Monthly metrics to leadership teams.• Oversee cloud migration projects, hybrid environments implementations, etc.• Developed 300+ SOPs and IT policies to standardize operations and improve service delivery.
Education
Delhi Vidya Peeth University
Bachelor's degree, Information Technology
2006 — 2010
Maharashtra English High School [Vasai (W)]
Secondary School Certificate
2003
University of Mumbai
HSC
2003 — 2005
Skills
- IT Service Management
- Service Delivery
- Business Analysis
- Business Process Outsourcing (Bpo)
- Vendor Management
- Outsourcing
- Requirements Analysis
- Business Development
- Customer Service
- Pre-Sales
- Management
- Team Management
- Project Management
- Business Process Improvement
- Crm
- Itil
- Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.