Mohammad Rezaul Hoque
Corporate Client Service Analyst, Cash Management Ops @Citi
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WORK HISTORY
Corporate Client Service Analyst, Cash Management Ops @Citi
CA
Primary day-to-day focal point of contact for key/high revenue clients• Responsible for monitoring daily MIS and aged cases• Provided backup coverage for team members and assisted team members during high volume periods• Participated in client calls and face to face client visits to discuss and resolve service issues• Utilized expert technical knowledge of bank, industry, and product systems in order to deliver quality service and achieve operating efficiency• Interacted with Operations, Account/Product Management and Technology to resolve client and operational issues Achievements:• Re-engineered a daily overdraft report through MS Excel and reduced time from 1.7 hours to 0.5 hours and thus save 26.4 hours per month
EDUCATION
University of Dhaka
Master’s Degree
University of Toronto
Enrolled for Certification Course
University of Dhaka
Master of Business Administration (M.B.A.)
SKILLS
ABOUT MOHAMMAD REZAUL HOQUE
Internationally experienced banking professional, specialized in operational duties of Global Trade Services. Maintained excellent customer relations and developed customer rapport. Strong management and leadership skills with experience working in a high-pressured & fast-paced environment. Career Profile:• Skilled in investigations on transactions and reporting of suspicious activities / transaction to ensure management of risks associated with Money Laundering, Terrorist Financing, Sanctions, and Regulatory Compliance with a passion for protecting the reputation of the organization, employees and the customers • Skilled in using automated monitoring tools to deter and prevent AML and Sanctions breach initiatives• Trained on AML, ATF, Sanctions and regulatory Compliance by Citi• Highly skilled in Microsoft Excel• Working towards CAMS Certification
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