Reza Ziaee
Executive Director Quality Outcomes @UNM Hospital
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WORK HISTORY
Executive Director Quality Outcomes @UNM Hospital
Albuquerque, NM, US
As a critical member of operational leadership team, I have been commissioned to redesign quality outcomes, Infection Control and prevention, Stroke and Heart failure, Trauma Support, Outcome Research, and other related areas. To ensure the organizational success created a strategic and tactical plan to improve patients experience, patients, providers, and staff engagement while improving quality of care and decreasing cost of operations by:• Improve the effectiveness and efficiency of Performance/Quality improvement functions by restructuring evaluation, selection, approval, and follow up of PI projects. • Train staff and leaders on PI principles and tools and creating career track for staff.• Deploying performance board “visual management” for each and every reporting area to enhance teams communication.
EDUCATION
University of Michigan
Master of Science - MS, Engineering, Industrial & Systems Engineering
Wayne State University
PhD., Applied Statistics and Quality Engineering
University of Detroit Mercy
Master of Arts - MA, Economics
ABOUT REZA ZIAEE
Senior Healthcare Operations Leader with career track record of driving performance and quality improvement oversight for diverse healthcare organizations. Expertise in developing programs, processes and strategies to increase operational performance, improve KPIs, increase revenue which drive organizational goals. Advanced project management and analytical skill set combined with strengths in building top-performing workforces. Recognized as an accomplished strategic leader and change agent with success in transforming and enhancing operations through the implementation of Lean Six Sigma methodologies, redesigning operating models and establishing positive working cultures. Well-versed in healthcare industry regulations, standards and related processes.
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