Reza Oufi

Patient Care Assistant @Q Factor Chiropractic

Irving, TX, US

Provided direct support to patients during rehabilitation, guiding them through therapeutic exercise programs via Telehealth to promote functional recovery and mobility-Monitored patient responses during virtual sessions, identifying challenges and escalating concerns to providers as needed for timely intervention-Managed comprehensive patient health records within electronic health record (EHR) systems, ensuring accuracy, HIPAA compliance, and up-to-date documentation for continuity of care-Coordinated medical information exchange, including referrals, progress reports, and treatment summaries, between providers, case managers, and external healthcare teams-Educated patients on home exercise programs, postural correction, and self-management strategies to optimize clinical outcomes-Verified insurance benefits, pre-authorized services, and documented billing information to facilitate uninterrupted care delivery-Maintained clinical workflows by triaging patient needs, preparing virtual treatment environments, and supporting multidisciplinary care plans-Contributed to quality improvement initiatives by identifying gaps in patient engagement and implementing follow-up protocols to enhance compliance and satisfaction.