Reynoldson Kothapally
Account Manager with Lean Six Sigma Green belt || Customer Success expertise || Business excellence || Program management || Sales and services
- Role
- Account Manager at Sutherland
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Reynoldson Kothapally
Seasoned Operations Manager with 15 years of comprehensive experience, including a successful 5-year tenure as an operations leader. Six Sigma Green Belt certified, demonstrating a commitment to quality and process optimization. Proven ability to manage and enhance tech support operations, fostering efficiency and elevating customer satisfaction. Skilled in leading cross-functional teams and implementing Lean methodologies to drive continuous improvement. My core competencies include incident management, business process improvement, service-level agreements, and team leadership. I have successfully implemented several initiatives to optimize service delivery, reduce costs, and increase revenue. I also empower and motivate my team members to develop their skills and grow their careers. I am passionate about creating positive customer experiences and building long-term relationships.
Experience
Account Manager
Feb 2024 — Present · Hyderabad, IN
Education
William Carey University, Shillong
Bachelor of Commerce - BCom
2007 — 2009
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