Reynaldo Baber
- Role
- Inbound Customer Support Specialist at JDC (The Joint)
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Inbound Customer Support Specialist
Jun 2023 — Present · New York, NY, US
Serve as first point of contact for inquiries that come into the general email inboxes. • Providing prompt replies and resolution. • Answer all incoming calls to JDC’s headquarters, providing a prompt reply. • Help donors who inquire with online donation transactions, provide duplicate online donation receipts, and check online donation information as needed. • Started an internal FAQ hub to provide a faster and more accurate assistant for all inbound inquiries. • Train and educate administrative colleagues in the department on how to answer common questions, facilitate solutions to common problems. • Help the Executive Office for correspondence to Board of Directors including any life-cycle related communication. • Provide back-up to manager and some administrative team members.
Education
EC English Language Centres
English Certificate, English
2008 — 2008
New York University
Master's degree, in Human Resources Management & Development
2013 — 2016
Universidad del Valle (CO)
Bachelor of Science (B.S.), International Business/Trade/Commerce
2004 — 2009
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