Rex Wallace
Founder and CEO, RWC | Host, The HumanUp Imperative Podcast
- Role
- Chief Executive Officer at Rex Wallace Consulting, Llc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Rex Wallace
My primary role is CEO of RWC, a boutique Quality Improvement consulting firm. Our team…
Experience
Chief Executive Officer
Feb 2017 — Present · Houston, TX, US
Help Medicare Advantage plans develop and implement strategies to improve their Star Ratings. Assess the needs of each health plan client and develop a specific strategy to improve their Star Ratings, based on their unique internal and external challenges. Launch and lead initiatives for clients around all aspects of the Star Ratings program, including member engagement, provider engagement, data collection, reporting, forecasting, and operational improvements.Ensure that each client realizes maximum value from our engagement by providing best-in-class service.In some cases, serve as interim Star leader for Medicare Advantage organizations that are either too small to justify a full-time Stars leader or are in need of a Stars expert to lead the program until a permanent Stars leader is recruited.
Education
Arkansas State University
B.S.
1989 — 1993
University of Arkansas
MBA
1993 — 1994
Skills
- Focus Groups
- Competitive Analysis
- Customer Experience
- Hmo
- Writing
- Customer Relations
- Business Process Improvement
- Quality Assurance
- Team Leadership
- Process Improvement
- Account Management
- Health Insurance
- Managed Care
- Insurance
- Business Planning
- Operations Management
- Leadership
- Call Center
- Cross-Functional Team Leadership
- Vendor Relations
- Medicare
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Strategy
- Technical Writing
- Hipaa
- Customer Retention
- Customer Service
- Performance Management
- Employee Training
- Employee Benefits
- Training & Development
- Sales
- Medicare Part D
- Management
- Member Services
- Project Management
- Strategic Planning
- Call Centers
- Healthcare
- Healthcare Industry
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