Rex Menzel

Case Management Associate Sales Support @Hologic, Inc.

Berlin, DE

Answering emails and phone calls from colleagues and customers, for ongoing cases Managing daily administrative tasks and records as part of case management Creating and renegotiating offers and contracts Processing spare parts requests from customers without a contract, with partial contracts or directly for technicians Close collaboration with field service employees and sales personnel to resolve customer inquiries/complaints Creation and maintenance of price quotation templates for customers without contract or with a partial contract Placement of equipment transactions via the case management management; execution of service orders; removals/de-installations/spare parts and system licence processing Creation of invoices - compilation and creation of invoices in the accounting system Processing and resolving escalations with the departments and managers involved Reporting unusual or potentially suspicious transaction activities

Hotelfachschule Berlin

State-certified business administrator for the hotel industry and gastronomy, Wirtschaftswissenschaften

IHK Berlin

IHK certified trainer according to the trainer aptitude ordinance, Trainer Aptitude Ordinance (AEVO or AusbEignV)

Hochschule für Technik und Wirtschaft Berlin

Bachelor's degree, Business Communications