Rex Herman

About Rex Herman

Dedicated Fine Dining Manager with a track record of orchestrating seamless dining experiences. By leveraging a strong foundation in hospitality management, I excel in curating sophisticated atmospheres where culinary excellence meets exceptional service. Accomplished in overseeing day-to-day restaurant operations, staff training, and ensuring impeccable attention to detail and continuous improvement shift by shift improving day by day. Proven success in elevating guest satisfaction scores through personalized service and maintaining high standards of quality. Consistently scored in top one percent for secret shopper scores with comments. Adept at collaborating with culinary teams to synchronize front and back-of-house operations and establishing a working environment with dignity, integrity, honesty and respect for team members, vendors and guests. Experienced in Back Office Programming and creating employee handbooks and training manuals. Able to teach tableside dining a la carte, as well as lock step service for large catering and private functions. Created specialty cocktail programs and wine list creation, and continuous education of staff at daily pre shift line-ups. Thrilled to bring my passion for exquisite dining to an innovative and upscale concept Epic Chophouse with locations in Kingsley, Fort Mill SC, Pisgah Road Greensboro, NC and the original location on Main Street Mooresville, NC off Lake Norman. Brier Creek in Raleigh will open later this year!#epicchophouse

Experience

1. Director of Service Operations

   Epic Chophouse

   May 2024 — Present · Mooresville, NC, US

Education

• Skyline College

  North Carolina Real Estate License

  2001

• North Carolina State University

  Speech Communication and Public Relaitions