Revathi Vakitikada
Itom Developer @Rio Tinto
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WORK HISTORY
Itom Developer @Rio Tinto
Montreal, QC, CA
EDUCATION
Madanapalli Institute of Technology & Science, Madanapalli
Bachelor of Technology, Electrical, Electronics and Communications Engineering
ABOUT REVATHI VAKITIKADA
Experienced ServiceNow Consultant with over 14 years in enterprise IT environments, with a strong background in IT Service Management and growing expertise in ITOM, CMDB, and Service Mapping.Skilled in designing, developing, and managing ServiceNow applications across Incident, Problem, Change, Knowledge, Service Catalog, and CMDB. Hands-on experience in implementing end-to-end solutions using Flow Designer, business rules, client scripts, UI policies, and integrations via REST/SOAP APIs.In recent roles, actively working on CMDB data management, CI lifecycle, and service mapping (top-down and tag-based approaches), with exposure to Azure cloud discovery and tagging strategies. Involved in onboarding applications into Service Mapping, validating dependencies, troubleshooting discovery issues, and improving overall CMDB data quality and governance.Strong understanding of ITIL processes and best practices, with a focus on aligning ITSM and ITOM for better service visibility and operational efficiency. Experienced in workflow automation, platform configuration, and user experience improvements.Hands-on experience in ServiceNow administration, platform upgrades, data management, and role-based access controls. Comfortable working in agile environments, collaborating with cross-functional teams, and supporting enterprise-scale ServiceNow implementations.Tools & Technologies:ServiceNow (ITSM, ITOM, CMDB, Service Mapping), Azure Discovery, Flow Designer, IntegrationHub, JIRA, ServiceNow Studio, Scoped Applications, Performance AnalyticsOpen to opportunities where I can contribute to ServiceNow ITSM and ITOM initiatives, driving digital transformation and improved service operations.
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