Revathi Daravadi

WORK HISTORY

EDUCATION

ABOUT REVATHI DARAVADI

Extensively experienced in - 1. BAU ticket management: Prioritise and efficiently resolve inbound Salesforce support ticketsSystem administration: Manage user profiles, roles, security settings, and permissions to maintain system security and user access.2. Data management: Oversee data quality, integrity, and consistency within the Salesforce platform. Process automation: Utilise Salesforce\'s automation tools (Workflow Rules, Process Builder, Flows) to streamline business processes and increase efficiency. Reporting and analytics: Create and maintain custom reports and dashboards to provide valuable insights into key business metrics. Configuration and customisation: Configure and customise Salesforce objects, fields, page layouts, record types, report types and validation rules to meet business requirements. Integration: Collaborate with different teams to integrate Salesforce with other systems and applications.7. User training and support: Provide training and ongoing support to end-users to ensure optimal utilization of the Salesforce platform. Event monitoring: Leverage Salesforce Event Monitoring to track user activity, API usage, and system performance for enhanced security, compliance, and troubleshooting.9. Stay updated: Keep abreast of the latest Salesforce releases, features, and best practices to drive continuous improvement.10. Agentblazer Legend.Tools & Technologies- Good in using Visual Studio, Ownbackup, Nebula Logger- Experienced in deployment using salesforce change sets and bitbucket with source tree for CI/CD- Experience with Sales cloud, Service Cloud, Experience Cloud, Service Cloud Voice with Amazon Connect and Data Cloud.