Revanth T.
Operations Expert at Teleperformance
- Role
- Operations Expert Customer Management Duty Centre (Cmdc) at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Revanth T.
I’m an enthusiastic and self-driven professional currently working in Retail Banking Operations, with a strong background in customer service, process management, and team collaboration.At the same time, I am pursuing my Master of Computer Applications (MCA) and actively building skills in Software Development and Artificial Intelligence, aiming to transition into roles like AI Engineer or Software Developer after graduation.My current role has sharpened my ability to prioritize tasks, self-manage performance, and deliver excellent customer experiences. These skills, combined with my academic learning and growing technical expertise, prepare me to contribute effectively in the tech industry.I\'m passionate about learning, highly adaptable to change, and committed to delivering results — whether that’s through improving operations or building intelligent systems. Open to connecting with professionals in AI, Software Engineering, and Tech communities.
Experience
Operations Expert Customer Management Duty Centre (Cmdc)
Mar 2025 — Present · Mumbai, IN
Key Responsibilities-Continuously monitor flight schedules for delays, cancellations, or disruptions across domestic and international routes-Evaluate each delayed flight against the airline’s compensation policy to determine passenger eligibility for light refreshment vouchers or other amenities-Activate refreshment vouchers for eligible passengers through internal systems or voucher platforms-Communicate and coordinate with airport duty teams and customer service agents to ensure smooth distribution of compensation-Maintain delay trackers and detailed logs for all disruption-related actions, including reasons for ineligibility where applicable-Ensure compliance with regulatory and company guidelines while handling customer compensation processes.
Education
R.D. & S.H. National College
Bachelor of Science - BS, Physics
2015 — 2018
Sri Chaitanya College of Education
PCM, Board of Intermediate Education - AP
2013 — 2015
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