Reuven Avraham
- Role
- Manager Technical Services at Prime Care Technologies, Inc
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Reuven Avraham
Highly motivating, principled Manager of Technical Services & Certified MS365…
Experience
Manager Technical Services
Jan 2023 — Present
Provides leadership, coaching, motivation, evaluation and assistance to team members across multiple environments to ensure team work & high performance in the accomplishment of all responsibilities and projects. Leads a team of engineers that performs day to day operational tasks to maintain healthy system function. Coordinates training for In-house & Field TSE engineers. Participates in candidate recruiting/selection. Attends management training and meetings. Measures employee performance and gives employment recommendations. Responds to support requests that are escalated to the TSE Tier 3 level. Generates reports of the assigned systems to track utilization of customer resources. Coordinates with vendors & internal resources to ensure operational excellence. Maintains compliance with privacy & security requirements in line with PCT IT policy. Applies M365 application & system configuration changes. Maintains system and network availability. Daily operational processing monitoring and support. Applies OS & DB upgrades. Assists with problem support & resolution across client base. Client Business Continuity/Disaster Recovery assistance. Works with colleagues to smoothly transition new clients to production. Works with vendors as partners to deliver a tight-knit seamless service to clients. Participates in the development and on-going refinement of process improvement for the client. Participates in the investigation/implementation & operation of 3rd party tools to enhance & automate the delivery of the services. Oversees new client facility onboardings, site surveys - remote or onsite. Provides 24-7 on call rotation for after-hours support. Assists staff with troubleshooting advanced Lvl 2/Lvl 3 hardware, software, & networking issues. Monitors, assigns & ensures customer tickets are worked timely & in an effective manner. Promotes knowledge transfer to influence positive change & strengthen team performance.
Skills
- Microsoft Sql Server
- Basecamp
- Operating Systems
- Desktop Deployment
- Team Leadership
- Service Desk Management
- Final Cut Studio
- Xserve
- Fix
- Windows
- Google Apps
- Networking
- Windows Server
- Active Directory
- Cisco Technologies
- Iphone Support
- Technical Support
- Os X
- Dell Poweredge Servers
- Spam Filtering
- Bloomberg Terminal
- Atlassian Jira
- Bloomberg
- Servers
- Google Docs
- Digital Imaging
- Databases
- Adobe Creative Suite
- Trading Systems
- Antivirus
- Reuters
- Acronis
- Desktop Administration
- Pc
- Ipad
- Logmein
- Office 365
- Exchange 2010/2007/2003
- Management
- Apple Remote Desktop
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