Retvik Walecha
Senior Product Compliance At Amazon
- Role
- Senior Product Compliance at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Retvik Walecha
As a Senior Escalation Desk at Amazon, I support the resolution of complex and critical customer issues across various product lines and regions. I leverage my skills in customer success, problem solving, and communication to ensure customer satisfaction and retention. I also collaborate with cross-functional teams to identify and implement process improvements and best practices.I have over three years of experience in customer support roles, including 1.5 years as a Support Specialist at Panasonic, where I handled technical and non-technical inquiries from customers and partners, and delivered training and feedback to new hires.I am currently pursuing a Master of Business Administration degree at AKS University Satna, with a focus on human resources management and personnel administration. I am passionate about learning new skills and enhancing my knowledge in the field of customer success and service.My core competencies include customer advocacy, escalation management, team collaboration, and continuous improvement. My mission is to provide exceptional customer experiences and build long-lasting relationships. My goal is to advance my career in customer success and leadership roles.
Experience
Senior Product Compliance
May 2025 — Present · Hyderabad, IN
Education
AKS University Satna
Master of Business Administration - MBA
2020 — 2022
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