Roy Trout

IT Service Operations Coordinator/Team Lead

Role
Technical Analyst - Service Desk Coodinator - Service Operation Coordinator at State Farm
Location
Elkhart, IL, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Roy Trout

Strong leadership skills. Current focus is on ensuring availability of infrastructure…

Experience

  1. Technical Analyst - Service Desk Coodinator - Service Operation Coordinator

    State Farm

    Oct 2010 — Present · Bloomington/Normal, IL, US

Skills

  • Integration
  • Visio
  • Help Desk Support
  • IT Operations
  • Customer Service
  • Call Center
  • Business Process Improvement
  • Service Management
  • Service Desk
  • Sharepoint
  • Training
  • Business Process
  • IT Strategy
  • Coaching
  • Process Improvement
  • Strategic Planning
  • IT Service Management
  • Change Management
  • Requirements Analysis
  • Process Management
  • Information Technology
  • Service Operations
  • Itil Certified
  • Lotus Notes
  • Outlook
  • Project Management
  • Windows
  • IT Management
  • Microsoft Office
  • Management
  • Team Building
  • Infrastructure
  • Configuration Management
  • Vendor Management
  • Business Analysis
  • Troubleshooting
  • Incident Management
  • Itil
  • Knowledge Management
  • Analysis

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Roy Trout — Technical Analyst - Service Desk Coodinator - Service Operation Coordinator at State Farm in Elkhart, IL, US | Unifers