Roy Trout
IT Service Operations Coordinator/Team Lead
- Role
- Technical Analyst - Service Desk Coodinator - Service Operation Coordinator at State Farm
- Location
- Elkhart, IL, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Roy Trout
Strong leadership skills. Current focus is on ensuring availability of infrastructure…
Experience
Technical Analyst - Service Desk Coodinator - Service Operation Coordinator
Oct 2010 — Present · Bloomington/Normal, IL, US
Skills
- Integration
- Visio
- Help Desk Support
- IT Operations
- Customer Service
- Call Center
- Business Process Improvement
- Service Management
- Service Desk
- Sharepoint
- Training
- Business Process
- IT Strategy
- Coaching
- Process Improvement
- Strategic Planning
- IT Service Management
- Change Management
- Requirements Analysis
- Process Management
- Information Technology
- Service Operations
- Itil Certified
- Lotus Notes
- Outlook
- Project Management
- Windows
- IT Management
- Microsoft Office
- Management
- Team Building
- Infrastructure
- Configuration Management
- Vendor Management
- Business Analysis
- Troubleshooting
- Incident Management
- Itil
- Knowledge Management
- Analysis
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