Mohammed Zeeshan Khan

About Mohammed Zeeshan Khan

MS Excel||Email writing ||Google slides ||Google docs||Google sheets||Typing with a good speed! currently, Assisted users with resolving web page issues by providing browser troubleshooting steps I am an avid reader and like the economic times\' newspaper because it makes me understand the market well. My behavior had always been like an analyst. I like football where you need to have good dribbling skills, like everyday jogging to boost your productivity. I love to learn new things because they open doors to new opportunities. I have a zeal to speak with new people and different backgrounds and work as a team. I believe there is a lot of skills in our team which can be aligned properly to give effective result. I am interested in public speaking which makes me more confident and an opportunity for self-marketing! I am a person who is more interested in negative feedback which is nothing less than a gift to revamp our services. I understand the value of metrics and data so as to understand my performance. Analysis of works I have invested in myself is updated in the diary. I like reading books and found it most lucky to have the two books -\"the power of positive thinking \"-Norman vicent peale.\"Think and grow rich \"- Napolean hill. Understanding the inner self is a habit of my life and making myself more productive is my daily goal. moving forward, in my technical abilities, I am a fan of google sheets and excel! to understand the data m analysis of the graph, making the decisions on the metrics from the survey forms like \"jot forms\".i understand that data is created every second and data analysis is important to have vital decisions. I take the reviews from everyone and put that in a spreadsheet. I like numbers, calculations, and the thirst to learn new google chrome extensions, addons. I understand the importance of technology for the sustenance of any business, So my urge to learn new technologies never stops. I try to connect with every person in the virtual and real platforms to learn new things.

Experience

1. Customer Service Representative

   Sykes

   Dec 2020 — Present · Hyderabad, IN

   assisted users with resolving web page issues by providing browser troubleshoot\\\\n\\\\nDNS troubleshooting\\\\nWeb data base SQL quickfixes\\\\nMail server troubleshooting\\\\nDomain transfer steps\\\\nBilling invoices check validation of refunds\\\\n\\\\n\\\\nI found my requirements aligning with the goal of the company.\\\\n\\\\nWhat I learned from my previous job role was I have to understand the requirements of the customer.What does the customer doesn\'t like?\\\\n\\\\n\\\\n\\\\n\\\\n\\\\nUnderstanding the career growth on the customer website. challenges he has faced in his business.Understanding the connectivity of his products or services to \"his/her\" customers. We as a consultant to provide a \"problem-solving software \" to reduce their effort and time to support their customers.I understood the power of the digitalization, In the wake of the pandemic how small business, entrepreneurs can market their products on the e-commerce website.There is a lot of need in the analysis of the data created on the website.For instance, which product was sold the most in the month.Analysis of the data is crucial for proper business decision making, so understood the relevance of google analytics, commerce central where we get the insights of the customer database of the transaction made on the website /ecommerce website.Understanding the customer pain and frustration in minor challenges and providing an effective resolution.Effectively listening to the customer feedback and reporting to the US IT engineers to find a solution for the satisfaction of the compliance and the customer, Manitiaing the professional service, timely help to customer to retain the brand value by creating a value addition in the customer life. Generated a huge revenue for sales, approximately made a cross-selling and upselling upto $12,700. Have maintained the customer satisfaction rate with a minimum metric of 80% over the year.Understanding the metrics through PowerBI (Data visualization tool)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Narayana Junior College - India

  intermediate education, Mathematics, A

  2013 — 2015

• Michigan State University

  Computer Science, 88^

• Narayana Iit Academy

  12, mpc, A

  2013 — 2015

• Osmania University

  Bachelor's degree, Civil Engineering, FIRST CLASS DIVISION

  2015 — 2019

• Tejasvi Vidyaranya

  class 10 (central board of secondary education), general, A

  2010 — 2011