Lee Anderson
- Role
- Senior Product Manager - Digital Experience Cloud (Dx) & Customer Success at Adobe
- Location
- Huntington Beach, CA, US
- LinkedIn followers
- 500 followers
About Lee Anderson
I specialize in turning complex services into scalable, revenue-generating offerings. At…
Experience
Senior Product Manager - Digital Experience Cloud (Dx) & Customer Success
Nov 2022 — Present
Lead a team of service offering managers in the creation, management, and measurement of service offerings to solve real customer problems and drive product adoption, customer success, and value realization-Successfully grew additional Support and Service offerings by 10% from prior years, resulting in $30M in new business- Responsible for development of monetized Customer Success including research, modeling, and business case. Responsible for implementation and launch of new offerings-Achieved $2M in growth from new \'add on\' service offerings in 2023-Manage the product lifecycle, including identifying and intaking new opportunities, building business cases, gathering requirements as a customer advocate, refreshing offers to bring in efficiencies and drive costs down, managing the roadmap, and creating a 1-2 year vision for services-Lead initiatives from conception to completion, solving sophisticated problems in an ambiguous environment-Lead cross-functional teams through business case, financial analysis, and implementation of new offerings-Oversee portfolio offerings worldwide, providing insights and encouraging standard methodologies, and presenting strategy to key influencers and senior leadership. Skills: Services Marketing · Customer Success Marketing Product Launch · Product Marketing · Marketing Strategy · Product Road Mapping · Positioning (Marketing) · Product Management • SaaS
Skills
- Strategy Development
- Process Improvement
- Customer Experience
- Cross-Functional Team Leadership
- Program Management
- Competitive Analysis
- Business Strategy
- Product Management
- Change Management
- Strategic Planning
- Sales Management
- Management
- Business Analytics
- Crm
- Analytics
- Strategy
- Product Development
- Leadership
- Business Process Improvement
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