David Murphy
Snr Manager - Capacity Planning, Amazon Europe @Amazon
Belfast, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2015 — Present
Snr Manager - Capacity Planning, Amazon Europe @Amazon
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GB
Leading Amazon\'s Capacity Planning Function for CS Europe, covering strategic and short term planning across 80+ sites and FTE.
EDUCATION
N/A
Ulster University
Communications
SKILLS
ConsultancyIvrVendor ManagementContact CentreBusiness ProcessManagementBusiness Process ImprovementOffshoringCustomer SatisfactionCustomer ExperienceCall CentersTeam ManagementOutsourcingLeadershipInbound MarketingBack Office PlanningBpoAvayaContact CentersForecastingProject DeliveryWorkforce ManagementBusiness TransformationCustomer RetentionProject ManagementProject PlanningPerformance ManagementCrmStakeholder ManagementErpCustomer Relationship Management (Crm)Change ManagementStrategyTelecommunicationsAnalysisNew Business AcquisitionTelemarketingCapacity PlanningPlanningService Delivery
ABOUT DAVID MURPHY
Strategic operations and workforce planning expert with 25+ years of experience leading…
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