Rachel Smethurst
Ai Business Solutions Strategy - Americas Delivery Lead @Microsoft
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WORK HISTORY
Ai Business Solutions Strategy - Americas Delivery Lead @Microsoft
EDUCATION
University of Liverpool Management School
Master's Degree, Science of International Management, Specialization in Management of Healthcare Systems
George Brown Polytechnic
Associate's Degree, Strategic Relationship Marketing Certificate
Western University
Bachelor's Degree, Organizational Management, Global Commerce Specialization
Queen's University
Bachelor of Art, Psychology
SKILLS
ABOUT RACHEL SMETHURST
With over nine years of experience in data management, business analysis, and project management, I am a Principal Customer Success Account Manager at Microsoft, where I help customers achieve their goals and maximize their value from Microsoft products and services. I have a growth mindset and a passion for continuous learning, which led me to pursue certifications in Disruptive Strategy, Lean Six Sigma, and TOGAF®.I have successfully led and supported various teams and projects across different domains, such as change management, training, data migration, testing, and business intelligence. I have strong skills in interpersonal communication, detailed analysis, problem solving, leadership, and client management. I believe in leading by example and empowering others through support, empathy, active communication, and integrity. My mission is to deliver data-driven solutions that help customers transform their businesses and achieve their desired outcomes.
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