Rachel Smethurst

Ai Business Solutions Strategy - Americas Delivery Lead @Microsoft

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2026 — Present

Ai Business Solutions Strategy - Americas Delivery Lead @Microsoft

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EDUCATION

2013 — 2016

University of Liverpool Management School

Master's Degree, Science of International Management, Specialization in Management of Healthcare Systems

N/A

George Brown Polytechnic

Associate's Degree, Strategic Relationship Marketing Certificate

N/A

Western University

Bachelor's Degree, Organizational Management, Global Commerce Specialization

2020 — 2025

Queen's University

Bachelor of Art, Psychology

SKILLS

TeachingTime ManagementPublic SpeakingStrategySocial Media CommunicationsEnglishOnline ResearchMarketing CommunicationsMarketing ResearchAdvertising SalesMarketing ManagementDigital MarketingMarket ResearchEditingMicrosoft OfficeAdvertisingProposal WritingInternational SalesSales OperationsCustomer ServiceRetail SalesSocial Media MarketingMicrosoft ExcelPowerpointAnalysisTeamworkOnline MarketingDatabase DesignProduct MarketingProposal SupportSocial NetworkingSales ManagementQualitative ResearchSales Support ToolsLeadershipMicrosoft WordTeam LeadershipSocial MediaDatabase AdministrationProposal Management

ABOUT RACHEL SMETHURST

With over nine years of experience in data management, business analysis, and project management, I am a Principal Customer Success Account Manager at Microsoft, where I help customers achieve their goals and maximize their value from Microsoft products and services. I have a growth mindset and a passion for continuous learning, which led me to pursue certifications in Disruptive Strategy, Lean Six Sigma, and TOGAF®.I have successfully led and supported various teams and projects across different domains, such as change management, training, data migration, testing, and business intelligence. I have strong skills in interpersonal communication, detailed analysis, problem solving, leadership, and client management. I believe in leading by example and empowering others through support, empathy, active communication, and integrity. My mission is to deliver data-driven solutions that help customers transform their businesses and achieve their desired outcomes.

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Rachel Smethurst — Ai Business Solutions Strategy - Americas Delivery Lead at Microsoft in Toronto, ON, CA | Unifers