Reshmi Raj
Inventor || Enterprise Architect || Enterprise Strategy and Governance || Focus on Customer Empathy Solving Complex Business Problems
- Role
- Customer Delivery Architect - Cx Americas Healthcare at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Reshmi Raj
Enterprise Architect with an excellent track record of designing and defining solution architectures for multiple large critical business projects. Patent Inventor, Certified Generative AI Blue and Green Belt Architect, NVIDIA AI Infrastructure and Operations Fundamentals, SAFe, and Scrum certified. Diverse career background in Enterprise Architecture, analytics, and machine learning, academics, and research with award-winning publications. Excellent track record in successful cross-functional collaboration with the ability to influence stakeholders and ability to work across multiple teams to deliver complex solutions in a timely manner. Technology strategist experienced in building professional relationships with senior leadership and in providing unbiased perspective to business challenges and opportunities. Experienced in building strong relationships with business and IT stakeholders and managing expectations of C-level executives. Excellent track record in solving business problems in complex, fast-moving, and ambiguous business environments. Defined and architected go-to-market strategy for new product launches for large complex critical business projects. Involved in large discovery project efforts, vendor analysis and reviews, RFP process for third party integrations, products, and technology solution advice, and consent for core business initiatives. Specialties: o Patent Inventor o NVIDIA AI Infrastructure and Operations Fundamentals o Certified Generative AI Blue Belt 2024 o Certified Generative AI Green Belt 2024 o Certified AWS Solution Architect and Cloud Practitioner o Certified SAFe®5 Architect and SAFe®5 Agilist o Enterprise Architecture, Design, and Implementation o IT Strategy, Vision, and Execution o Technology and Business alignment, Cloud strategy, Governance, and Roadmaps o RFP process and vendor analysis, Vendor Management. o Process Improvement and Risk Management. o Well-versed with Enterprise Architecture frameworks like TOGAF. o Machine learning and predictive analytics o Academics and Research
Experience
Customer Delivery Architect - Cx Americas Healthcare
Sep 2021 — Present · Raleigh, NC, US
Delivery Architect, leading the design and implementation of Cisco Healthcare solutions, CX (Customer Experience) Americas, Healthcare vertical team and work across with CX delivery leaders, Cisco Industry Group, CX product house, and engineering teams. Responsibilities include• Bridging the gap between healthcare business problems and technology solutions, while finding the best tech solution.• Experience in requirement identification, scoping designing, and implementing projects, to run on-time and on-budget delivery of integration and customization solutions. • Actively lead the design and implementation of Cisco Healthcare solutions to help healthcare customers.• Conduct technical discovery, identify pain points of healthcare customers.• Defining features, phases, and solution business and technical requirements.• Providing specifications according to which the solution is defined, managed, and delivered creating a solution prototype.• Drive solution delivery improvements through automation, testing, and best practices. • Apply methodology, reusable assets, and previous work experience to deliver high-quality work consistently.• Compare solution alternatives across technical and business parameters supporting the defined cost and service requirements.• Interact with professional services delivery, Product Management, and engineering teams to integrate and automate our offers to improve quality and customer experience.• Use innovative approaches to solving problems, with an extensive base knowledge of systems and approaches.• Engage and pressure test roadmaps and timetables, and influence Product Managers to improve products and conduct limited customizations for healthcare vertical.• Collaborate with the CX delivery leaders, Technology and Transformation Group (TTG), Sales, CX Product Management team, Cisco Industry Group, and the Business Units to ensure that healthcare customer solutions are created and implemented.
Education
Rajiv Gandhi Institute of Technology, Kottayam
Government Engineering College, Kottayam,Kerala, Bachelor of Technology (B.Tech.)- Electrical and Electronics Engineering
Dale Carnegie Training
Dale Carnegie Class 2020- Peak Performance
2020 — 2020
College of Engineering Trivandrum
Government Engineering College, Thiruvananthapuram, Kerala, Master of Technology (M.Tech.)-Electrical and Electronics Engineering
Dale Carnegie Training
Dale Carnegie Class 2020- High Impact Presentation
2020 — 2020
Dale Carnegie Training
Dale Carnegie Skills for Success,Leadership Skills
2020 — 2020
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