Reshmi Haroon
Fraud & Chargeback Analyst | Ex FIS Employee
- Role
- Fraud & Chargeback Analyst at Genpact
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Fraud & Chargeback Analyst
Jul 2023 — Present · Gurugram, IN
Conducted thorough analysis of chargeback requests to ensure compliance with Visa/MasterCard regulations.Examined and verified supporting documents provided by the acquirer to substantiate dispute claims.Utilized expertise in dispute reason codes (e.g, 10.4, 13.1, 4837, 4853) to determine dispute nature.Followed established procedures to initiate chargeback process while adhering to Visa/MasterCard guidelines.Conducted investigations to identify potential loss mitigation opportunities.Verified and validated resolution of pre-arbitration cases, ensuring accurate processing of credits into customers\' accounts.
Education
Delhi University
Bachelor of Arts - BA
2017 — 2020
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