Reshma Suresh
Itss Field Support Analyst @GFL Environmental Inc.
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WORK HISTORY
Itss Field Support Analyst @GFL Environmental Inc.
Coquitlam, BC, CA
EDUCATION
Mahatma Gandhi University
Bachelor's of Computer Application, Computer Technology/Computer Systems Technology
Institut supérieur d’informatique ISI
Post Graduate Diploma in Computer Networks and Security, Networking Security
Npower Canada
Microsoft SC-200 Security Operation Analyst
ABOUT RESHMA SURESH
ITIL-certified IT Support Specialist with 5+ years of experience in Tier 1 & Tier 2 enterprise support. Skilled in troubleshooting hardware, software, OS, and network issues across Windows, macOS, mobile, and virtualized environments.Experienced in ServiceNow, Jira, Active Directory, Microsoft 365, Azure, VPNs, endpoint security, and PowerShell automation. Known for strong incident ownership, clear communication, and creating effective knowledge base documentation.Currently advancing skills in security operations and incident response, with a passion for solving complex problems in fast-paced, global IT environments.
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