Reshma Roy
Enterprise Customer Success Professional | Driving Customer Value & Significant Revenue Growth in B2B SaaS
- Role
- Customer Success at Hirepro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Reshma Roy
A results-driven Customer Success Manager with 7+ years of expertise in owning the full customer lifecycle, from high-touch onboarding to strategic retention and expansion.I specialize in managing complex enterprise accounts and translating customer health data into measurable business outcomes.Enterprise Customer Success (B2B SaaS)| Churn Reduction & Retention Strategy | Voice of Customer (VoC) Analytics | Gainsight | Onboarding & Renewal Strategies | Cross-functional Collaboration
Experience
Customer Success
Jun 2022 — Present · Bengaluru, IN
Revenue Impact: Consistently drove significant revenue growth and expansion, securing high-value upsells and increasing feature adoption year-over-year with global enterprise clients.2. Portfolio Management: Successfully managed a enterprise portfolios, including global assessment programs for enterprise accounts like Pearson and strategic clients like Amazon.3. Scalability & Process: Developed and implemented Customer Success playbooks that reduced time-to-value by 50%, introduced frameworks for VoC data tracking, and applied Design Thinking to restructure support flows.4. Customer Advocacy: Improved CSAT by {15%} in six months by establishing structured feedback loops and addressing core friction points.
Education
D.A.V. Public School - India
Senior Secondary, Biology/Biological Sciences, General
1996 — 2010
Shrm Biotechnologies
certification, Biotechnology- lab research
Sikkim Manipal Institute of Technology - SMU
Bachelor of Science (BSc), Biotechnology
2011 — 2014
Balaji Institute of Management and Human Resource Development
PGDM, Marketing/Marketing Management, General
2016 — 2018
Skills
- Biochemistry
- Microbiology
- Life Sciences
- Cell Culture
- Pharmaceutical Industry
- Molecular Biology
- Gel Electrophoresis
- Research
- Pcr
- Sds-Page
- Biotechnology
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