Reshma Babu
Senior Strategic Engagement Manager - Yellow.ai | Ex - LTM
- Role
- Senior Strategic Engagement Manager at Yellow.ai
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Reshma Babu
Digital Transformation Leader with over a decade of experience driving Conversational AI programs across Retail and BFSI. Proven in leading strategic, revenue-backed engagements end-to-end — from solution design to delivery governance and account expansion — while strengthening executive relationships and cross-functional alignment. Expert in scaling omnichannel AI ecosystems, driving adoption and NRR growth, and building high-performing teams and scalable processes.
Experience
Senior Strategic Engagement Manager
Nov 2024 — Present · Bengaluru, IN
Designed and scaled omnichannel AI experiences across Voice, Chat, WhatsApp, and RCS, delivering seamless, high-impact customer journeys across Retail and BFSI sectors- End-to-end engagements from pre-sales to go-live, resource planning and cross-functional collaboration across Sales, Product, Engineering, and Customer Success- Proactively identify and mitigate delivery and commercial risks, drive continuous enhancements to boost adoption and product consumption, and leverage performance metrics to strengthen retention and long-term account growth- Owned chat and voice conversational AI, driving revenue growth through cross-sell, and up-sell while ensuring delivery excellence.
Education
Amruta Institute of Engineering & Management Sciences
Bachelor of Engineering (BE), Information Science
2008 — 2012
BCWCC
Computer Science
2006 — 2008
Skills
- Mysql
- Core Java
- C# 4.0
- Windows
- Wcf
- Microsoft Excel
- Data Structures
- Css
- Sql Server Reporting Services (Ssrs)
- Databases
- Asp.net Mvc
- Visual Studio
- C#
- .net
- Javascript
- Sitecore
- Html
- Microsoft Office
- Xml
- C++
- Java
- Sql
- Linux
- C
- Programming
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