Reshma Sebastian

About Reshma Sebastian

I am a results-oriented Salesforce professional with a proven track record in driving sales productivity, enhancing customer satisfaction, and optimizing business processes. My expertise lies in Salesforce administration, custom application development, and seamless integration with external systems. Here’s a glimpse of my qualifications:Certified Salesforce Administrator: I bring 1 year of hands-on experience managing user accounts, profiles, and security settings. Whether it’s creating, editing, or deleting users, I ensure smooth operations within the Salesforce ecosystem.Certified Platform App Builder: With my 12/2024 certification, I specialize in developing and maintaining custom objects, fields, formulas, validation rules, and workflow rules. I thrive on turning business requirements into efficient solutions.Experience Cloud Enthusiast: I’m passionate about creating engaging experiences for users. My knowledge extends to designing and maintaining reports, dashboards, and custom applications within the Experience Cloud.Salesforce Service Cloud Learner: Currently, I’m expanding my skill set by diving into the intricacies of Salesforce Service Cloud. I’m excited to leverage this knowledge to enhance customer support and streamline service processes.

Experience

1. Salesforce Business Analyst

   Cognizant

   Feb 2024 — Present

   Project-Driven Excellence: I specialize in driving business improvement initiatives within Salesforce. By eliciting, documenting, and analyzing requirements, I transform challenges into data-driven solutions. Think of me as the interpreter who ensures seamless communication between IT and business stakeholders.Process Optimization: My passion lies in streamlining processes. I collaborate closely with cross-functional teams to identify pain points, map out workflows, and design efficient solutions. Whether it’s enhancing lead management or optimizing customer service, I’m committed to achieving tangible results.Project Roadmaps: I develop and define project roadmaps, ensuring alignment with organizational goals. From scoping out user stories to overseeing implementation, I’m dedicated to delivering successful outcomes.

Education

• Park College of Engineering and Technology

  Bachelor of Technology - BTech, Systems Engineering