Resham Yemul

About Resham Yemul

A results-driven professional with ~9 years of experience in Market Research, and Consulting, helping organizations make smarter, data-backed decisions. With strong expertise across market research & analysis, client engagement, team management, and revenue generation, I focus on delivering clear, actionable insights that support growth and operational efficiency. I bring a balance of analytical rigor, strategic thinking, and execution excellence. I thrive in dynamic environments where collaboration, problem-solving, and continuous improvement fuel meaningful business outcomes.

Experience

1. Team Lead

   Medline

   Jul 2025 — Present

   Optimized ticket-handling workflows to reduce First Response Time (FRT), ensuring healthcare providers received critical product information during time-sensitive clinical windows.• Directed the resolution of complex technical escalations, serving as the final point of contact for high-priority product inquiries from the customers.• Synthesized client requirements from vague inquiries into structured product recommendations, streamlining the procurement process for institutional buyers.• Spearheaded the training and onboarding of support specialists, developing a comprehensive knowledge base and practice manuals to standardize product support.• Conducted weekly performance audits, utilizing data-driven metrics to improve the team\'s technical troubleshooting accuracy and empathy-led communication.

Education

• Department of Management Sciences (PUMBA), Savitribai Phule Pune University

  Master of Business Administration (M.B.A.) , Pharma-biotech

  2015 — 2017

• Fergusson College

  Microbiology