Reshad Heetun
Operations Manager @Five Guys Europe
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WORK HISTORY
Operations Manager @Five Guys Europe
London, GB
Currently overseeing all restaurants operations within West End. Main duties include:Formulation of business plans and strategy for all restaurants in the district.Effectively manage labour budgets in line with Five Guys standards to ensure that all restaurants have appropriate controls in place for the management of cost of labour.Stock control targets in line with company guidelines to prevent financial loss.Ensuring successful customer service KPI through the development and training of managers and crew.Ensure to have a succession plan in place regularly reviewed with the GM.Plan and organised new store openings.Liaise with different stake holders of the company.Ensure my team meet / exceed operational & financial standards. Train and coach new colleagues that join the business. Carry out various HR task- Investigation, disciplinary Carry out monthly/ Quarterly Health & Safety, Food Safety Audit and Financial Audits.
EDUCATION
University of Portsmouth
BSC honours , Computer and Information Sciences and Support Services
University of Bradford
Master of Business Administration - MBA, Business Administration and Management, General
University of Portsmouth
Bachelor of Science (BSc), Computer Science and Information Technology
ABOUT RESHAD HEETUN
Commercially astute, performance driven, goal orientated Operational Manager possessing a vast and diverse range of experience across different roles and employers within the fast-food restaurant industry, having worked up to higher management positions through promotion due to consistently exceptional performance and business acumen. Adept in the day-to-day and strategic area management of high-traffic and high-turnover franchises, acting as a conduit between franchise owner and the brand representatives to ensure strict compliance with company vision, in addition to establishing and developing proprietary restaurant brands and overseeing the successful opening of new restaurant locations. Seeking a new professional challenge and confident in the ability to deliver significant and measurable value to any organisation.
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