Paul Redman
Founder & Director @Reply Intelligence Group
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WORK HISTORY
Founder & Director @Reply Intelligence Group
Watford, GB
Designing and deploying AI-driven revenue automation systems that capture missed patient enquiries, trigger intelligent follow-ups, and convert inbound demand into measurable booked appointments.Creator of:• Dentareply — Captures and converts missed dental enquiries automatically• ReplyOS — Performance intelligence infrastructure for healthcare groupsWe help practices:– Recover missed calls– Automate WhatsApp enquiries– Improve response speed– Turn inbound demand into booked patients
ABOUT PAUL REDMAN
The average UK dental practice loses 15–20% of inbound enquiries before reception even realises they arrived.Not because of a marketing problem.Because of a response-time problem.Missed calls during busy clinics.Delayed WhatsApp replies.Unanswered out-of-hours enquiries.That’s revenue leaking in plain sight — and most practices have no visibility into it across phone, web, and messaging channels combined.I built ReplyOS to fix this.ReplyOS is revenue infrastructure for dental practices — a purpose-built platform that captures every inbound enquiry, responds instantly across every channel, and tracks the revenue value of what would otherwise have been lost.It doesn’t replace your reception team. It protects the revenue they’re already working hard to generate.ReplyOS gives your practice:• Instant response to missed calls and out-of-hours enquiries• Unified inbox across SMS, WhatsApp, Facebook, Instagram and webchat• AI-powered enquiry classification and follow-up• Revenue leakage tracking with real KPI dashboards• SLA monitoring across every channelIf you run a dental practice or manage a group and want to see what ReplyOS surfaces in your first 7 days — connect with me here or visit replyos.co.uk
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