Ralph Plaskett
Associate Director - Delivery, Kyndryl
- Role
- Delivery Executive Responsible for the Geographically Dispersed Itsm Service Line of the Contract Including Itsm Siam Process Management, Global Service Desks, Servicenow Steady State Management and New Capability Development Managed Siam Team Respon at IBM
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Ralph Plaskett
Self-Motivated and driven IT Professional with executive leadership experience focused on transformational work in Information Technology, Culture, and Personal/Professional Development. Possesses nearly 20 years of experience leading complex projects, managing cross-functional geographically dispersed teams, and delivering effective solutions. Certified Scrum Product Owner, Certified Executive Leadership Coach, Certified Google Cloud Digital Leader, and Credentialed/Badged Azure Artificial Intelligence Engine
Experience
Delivery Executive Responsible for the Geographically Dispersed Itsm Service Line of the Contract Including Itsm Siam Process Management, Global Service Desks, Servicenow Steady State Management and New Capability Development Managed Siam Team Responsible for Itilv3 and Itsm Process Implementation and Management Across a Multi-vendor Environment while Co-creating with the Customer Continuous Improvement (Kaizen) Efforts Managed Multiple Contract Purchase Orders, Including Contract Relationship, Delivery, and Financials to Support Delivery on Client Commitments Managed Global Service Desks (Costa Rica, Czech Republic, and Malaysia) with Successful SLA Attainment while Driving Modernization Efforts to Improve End-user Experience and Reduce Costs to the Business Developed a Devsecops Practice Within the Servicenow Operations and Development Team to Drive a Healthy Security Posture while Releasing Value-added Functionality Supporting the Client Strategy
Present
Education
George Mason University
Professional Certificate, Leadership Coaching for Orgnizational Well-Being
2017 — 2017
Skills
- Strategic Planning
- Direct Marketing
- Small Business
- Executive Coaching
- Business Development
- Advertising
- Leadership Development Coaching
- Online Advertising
- Management
- Newsletters
- Social Media
- Coaching
- Leadership
- Social Networking
- Social Media Marketing
- Program Management
- Public Speaking
- Data Analysis
- Fundraising
- Marketing Strategy
- Training
- Entrepreneurship
- Marketing
- Consulting
- Public Relations
- Business Strategy
- Blogging
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