Renyl Thomas

About Renyl Thomas

With over 15 years of Technical operational experience in various operational roles in Customer support and Product Technical Operations. I am currently a Senior Technical Escalations Specialist at LinkedIn over the last 5 years, where I provide the most amazing experience to our 1 billion members. I specialize in reproducing customer issues on a lab environment, analyzing dumps, traces, logs from various tools and platforms, and resolving complex and mission-critical escalations.I have a strong background in Technical troubleshooting, SQL, Shell, API and Risk Management. I am passionate about problem solving, process improvement, and allyship, and I enjoy working with cross-functional teams and stakeholders to deliver high-quality solutions and outcomes. I am always eager to learn new skills and technologies, and I strive to get things right the first time, every time.

Experience

1. Associate Technical Services Manager

   Linkedin

   Jan 2025 — Present · Bengaluru, IN

   Oversaw premium and flagship products at LinkedIn.com, ensuring optimal performance for web and app platforms. • Collaborated with cross-functional teams to maintain the highest product quality for global members and customers. • Implemented best practices in technical services management, enhancing user experience and satisfaction.

Education

• Kristu Jayanti College Of Management And Tech

  Bachelors of Business Management, Marketing

Skills

• Analysis
• Sales Tax
• Customer Service
• Databases
• Peoplesoft
• Business Development
• Customer Experience
• Customer Satisfaction
• Training
• Management
• Technical Support
• Team Leadership
• Vendor Management
• Teradata Sql
• Analytical Skills
• Process Improvement
• Teamwork
• Risk Management
• Analytics
• Troubleshooting
• Capital Markets
• Time Management
• Communication
• Accounts Payable
• Microsoft Office
• Sql