Renu Kaur

Experience

1. Billing Manager

   Aryaka

   Jan 2021 — Present · San Francisco, CA, US

   Lead implementation of Netsuite and related workflows from Zuora and Salesforce to sustain companygrowth. Provide guidance as a subject matter expert on all projects involving or impacting billing operations bypartnering with Business Intelligence, Engineering, and Sales Operations. Manage and oversee month-end, quarter-end, and year-end processes utilizing FloQast; with a proven track record of closing within two business days. Launch, configure, and manage Freshdesk to centralize all customer inquiries; securing executiveendorsement to roll out Freshdesk across Billing and Collections teams. Supervise and mentor global direct reports, and act as a point of escalation to ensure timeliness ofdeliverables. Optimize billing processes by identifying opportunities in existing systems and automating solutions toaddress major customer pain points. Create, present, and enforce training documentation that provides essential detail on system infrastructure and relevance of data accuracy. Partner with Engineering to resolve backend data quality issues impacting customer usage across all order fulfillment systems. Be the primary billing contact on customer calls, partnering with Customers Success, Sales, andCollections, to provide resolutions that accelerate past due customer payments. Resolve customer and partner invoice disputes through detailed audits and reconciliations, leading tosuccessful payment of ~$700K in past due customer payments. Manage and compile custom invoices on a monthly and quarterly basis to adhere to customer requirements, resulting in ~$2M in invoicing. Collaborate with Legal, Sales Operations, Account Executives, and Customer Success Managers to position contractual agreements (i.e. Sales Order Forms, MSAs, RFPs, etc.) that impact customer requirements.

Education

• Meredith College

  Bachelor of Science

  2009 — 2013