Renuka Mulemwar
AVP – IT Service Process Manager | Governance, Risk & Control Assurance | Incident, Problem & Knowledge Management | ITIL Certified
- Role
- AVP - Gtsm Governance (Incident Problem Knowledge Manager) at Barclays
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Renuka Mulemwar
IT Service Management professional with over 10 years of experience across Incident, Problem, and Knowledge Management in banking, product-based, and global enterprise environments.My expertise lies in governance, risk, and control assurance, including ORAC alignment, control framework reviews, audit readiness, KPI/KI/Detective Control governance, and service maturity improvement. I specialize in embedding consistency, accountability, and measurable outcomes across service management processes.I bring strong hands-on experience as a Major Incident Manager, having led high-impact P1/P2 incidents, executive communications, post-incident reviews, and continual improvement initiatives in complex, multi-vendor environments.Currently, I focus on enterprise-level governance initiatives, strengthening risk posture, improving operational resilience, and aligning service management processes with regulatory and audit expectations. I am ITIL® 4 Foundation certified and known for translating governance and risk requirements into practical, value-driven solutions.Specialties: Major Incident Management | Incident Management | Problem Management | Knowledge Management | Change Management |Service Management | Risk and Compliance # Mumbai University Topper 2015 🥇# Kudos Award for best new joiner # Imaginative Award # Best Team Award # Key Team Player Award
Experience
AVP - Gtsm Governance (Incident Problem Knowledge Manager)
Oct 2025 — Present · IN
Education
Somaiya Vidyavihar University
Hsc, Science
University of Mumbai
Bachelor of Science - BSc, Computer Science
St.Marys high school
SSC, English Language and Literature/Letters
2009 — 2010
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