Renuka Hastak

Experience

1. Lead Business Solution Analyst

   Deloitte

   Dec 2023 — Present · Pune, IN

   Working on 8+ automations which are developed and maintained on Deloitte’s in-house Portal.• Catering to technology needs of Tax business line by connecting with senior leader and stakeholders and enhancing the existing automations.• Backlog creation – epics, features and user stories and enhancement of features for every tax year.• Conducting UAT by clarifying the intended functionality and resolving issues to ensure successful release for automation. By test cases evaluation and adequate documentation.• Creating and keeping updated documents like – checklists, user guides, Process Definition Documents, Templates, Training PPTs, for each and every individual automation• Maintains communications with end-users for feedback to ensure systems continually meet their expectations.• Working on end-end automation work i.e, from checking for enhancements from US taxation side till the bot is released.• Monitoring progress with regular check-ins and tracking tasks• Resolving Service Now tickets, arranging training/demo to tax practitioners for better turn out and reduce user errors.• There was 95% success rate in TY24 compared to 85% in TY23.

Skills

• Teamwork
• Team Management
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Management
• C
• Leadership
• Microsoft Word