Renuka Bhatia
Leader | Expert in Client Engagement, Stakeholder Management & SaaS Products | Fintech & Global Payment Solutions
- Role
- Customer Support Manager at Spocto X (A Yubi Company)
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Renuka Bhatia
Actively seeking a Senior Business Analyst role in product management to leverage my 8 years of experience in banking and fintech. Proven track record in understanding client needs, prioritizing product features, and leading successful SaaS product launches. Passionate about aligning user needs with business goals to drive innovative product development.Specialties to Highlight:Stakeholder ManagementUser Research and InsightsCross-Functional CollaborationData Analysis and InterpretationCustomer Feedback Integration
Experience
Customer Support Manager
Sep 2025 — Present
Lead, mentor, and manage a team of customer support executives to deliver exceptional service.Develop and implement support strategies, workflows, and best practices to enhance customer satisfaction.Monitor support metrics (response time, resolution rate, CSAT, NPS) and drive continuous improvements.Act as an escalation point for complex customer queries and ensure quick resolution.Collaborate with product, operations, and technology teams to align customer feedback with business improvements.Design training programs to enhance team skills, product knowledge, and communication standards.Optimize use of support tools (CRM, ticketing systems, chatbots, knowledge base) for efficiency and scale.Prepare periodic reports on support performance and share insights with senior leadership.Build strong relationships with key clients, ensuring their long-term engagement and satisfaction.Drive initiatives for automation, self-service, and proactive customer communication.
Education
Mumbai University Mumbai
Master of Arts - MA, Sociology
2014 — 2016
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