Renu Tyagi

About Renu Tyagi

Revenue-driven Customer Success & Sales Leader with 11+ years of experience scaling…

Experience

1. Customer Success Manager

   Qlikmatrix

   Jan 2024 — Present · Gurugram, IN

   End-to-End Sales Management: Oversaw the entire sales lifecycle, from lead generation to closing. Delivered persuasive proposals and presentations to secure new business and drive growth-**Tender Management: Handled the full tender process, from identifying relevant tenders to preparing comprehensive submissions, ensuring compliance with requirements and maximizing win rates-**Project Research & Bidding: Conducted in-depth research to identify new opportunities. Managed the bidding process, including preparing proposals, responding to RFPs, and negotiating contracts-**Client Onboarding & Implementation: Established strong client relationships and led seamless onboarding processes, ensuring efficient implementation and a solid foundation for successful partnerships-**Strategic Client Growth & Retention: Developed and executed strategies using CRM systems to enhance client onboarding, retention, and account expansion, resulting in higher satisfaction and revenue-**Content Creation: Produced high-quality content for emails, proposals, and marketing materials. Crafted targeted campaigns and compelling proposals to address client needs effectively-**Cross-Functional Collaboration: Worked closely with sales, product development, and support teams to deliver integrated, client-focused solutions and foster a collaborative work environment-**Pipeline & Forecast Management: Managed sales forecasts and aligned strategies with organizational goals, supporting strategic decision-making and market expansion-**Relationship Building & Account Management: Maintained strong relationships with key stakeholders through proactive account management, enhancing client satisfaction and retention.Tools Used-**Sales & Research Platforms:** Apollo, ZoomInfo, LinkedIn Sales Navigator, Lusha-**Freelance & Project Platforms:** Fiverr, Upwork,Mailchimp, Brevo

Education

• Uttar Pradesh technical University

  Bachelor’s Degree, Electronic and Communications Engineering

  2010 — 2014

• Kendriya Vidyalaya

  High School, Science

  2000 — 2010

Skills

• Customer Service
• Mysql
• Training
• Testing
• Adventure Travel
• Windows
• Writing
• Marketing
• Telecommunications
• Public Speaking
• Entrepreneurship
• Powerpoint
• Microsoft Excel
• IT Operations
• Management
• Team Management
• Project Management
• Customer Relations
• Public Relations
• Troubleshooting
• Matlab
• Javascript
• Engineering
• Networking
• Integration
• Event Management
• Leadership
• Gsm
• Travel Blogging
• Operations Management
• Strategic Planning
• Project Planning
• Tcp/Ip
• Journalism
• C++
• Java
• Content Writing
• Quality Auditing
• Microsoft Word
• Team Leadership