Renu Prasath Mohan

About Renu Prasath Mohan

Over 5+ years of hands on experience, dedicated to providing excellent customer service. A highly skilled Customer Service, and Administrative professional with strong interpersonal skills seeking a challenging position in the area of customer service within a dynamic organization. A proactive team player that is very organized and flexible to changes; possessing strong problem solving abilities with a commitment to achieving goals under minimal supervision while maintaining emphasis on the highest quality standards. An efficient worker, fast learner who works well independently or as part of a team; always looking for opportunities to grow and develop both professionally and personally.

Experience

1. Senior Fraud Investigator

   Wells Fargo

   Feb 2022 — Present · Chennai, IN

   As a senior fraud investigator with 5+ years of experience in banking sector, my role is to help customers by fixing their disputes via claims and help them in getting their claims resolved by analysing and identifying their problem areas.Handling Fraud transactions. Customer transactions are investigated, monitored and resolved.Identification of fraudulent transactions, fraud and dispute case analysis, graciously handling all customer relations issues as per company policies.Contacting merchants via Mail to validate the authenticity of charges and interact with clients about dispute and chargeback.We as an issuing banker investigate those transaction and initiations chargeback to merchant.In my current role, my additional responsibilities are to;Train and assist new team members as a subject matter expert.Identifying their problem area in the process and fixing their knowledge gap.

Education

• Voorhees College,Vellore-632001

  Bachelor of Commerce - BCom

  2011 — 2014

• C. Abdul Hakeem College of Engineering & Technology

  Master of Business Administration - MBA

  2015 — 2017