Renu Pawa

Passenger Processes Manager Head @Delhi International Airport Ltd

New Delhi, IN

Overseeing seamless airport operations across Terminals T1, T2, and T3 at Indira Gandhi International Airport. Responsible for managing end-to-end passenger processes, optimizing operational efficiency, and ensuring regulatory compliance and safety standards. Key responsibilities include conducting pre- and post-operation analysis to identify opportunities for improvement, implementing customer service initiatives, and ensuring adherence to security protocols. Additionally, coordinating cross-functional teams to deliver exceptional service and operational excellence at the Airport Operations Control Center.