Renu Bala
Customer Service Officer @Equitas Small Finance Bank
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WORK HISTORY
Customer Service Officer @Equitas Small Finance Bank
Amritsar, IN
Monitored loan disbursement (eKYC, eSign, E-NACH, E-Agreement)Handled customer service queries regarding EMI, closures, settlementsEnsured compliance as per RBI guidelinesManaged MIS reports for Punjab AreaRecognized with multiple awards for excellence
EDUCATION
Guru Nanak Dev University
Bachelor's degree
Punjab School Education Board (PSEB)
Science
ABOUT RENU BALA
Experienced Customer Service Officer with over 6 years in the banking sector, currently working with Equitas Small Finance Bank. Skilled in loan disbursement (UCV, NCV, CAR USED/NEW), customer service, compliance, and MIS reporting.Recognized with multiple awards including Best CSO PAN India (Oct \'23 & Dec \'25) and the “Value Victor Award” for demonstrating ownership and leadership.A detail-oriented and ethical professional with strong adaptability and communication skills, consistently focused on enhancing customer satisfaction and operational efficiency.Looking to connect with professionals in banking and finance to grow and contribute to meaningful initiatives.
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