Chuan-Tsung S.
Manager of IT & Gis @Town Of Qualicum Beach
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WORK HISTORY
Manager of IT & Gis @Town Of Qualicum Beach
Qualicum Beach, BC, CA
IT & GIS The IT & GIS Manager is responsible for managing the Town\'s IT & GIS projects and ensuring they are executed efficiently and effectively. This includes overseeing IT & GIS staff, managing IT Help Desk, asset management systems, integrating information systems, and optimizing IT infrastructure and cybersecurity. Key responsibilities include:• Conducted a comprehensive infrastructure remediation project, updating servers, fortifying network security, and establishing robust backup systems. • Pioneered Microsoft 365 adoption, progressively streamlining communication and collaboration across the organization while enhancing user security, user experience and cost-efficiency. • Centralization of all municipal asset data into an enterprise geo-database, serving as the single source of truth for the Town of Qualicum Beach. • Migration of work orders system from legacy asset management system to enterprise geo-database and applications, streamlining asset management operations. • Design and implementation of a new work order system and field mobile applications, enhancing analytics and automating asset management tasks. • Creation of dashboards with Power BI and ArcGIS, providing real-time data analytics and visualization capabilities for supervisors and field staff. • Categorization of user needs into distinct tiers for cost optimization and migration of core HR and MIS functions to SharePoint, reducing operational expenses. • Enhanced municipal IT cybersecurity by implementing Multi-Factor Authentication (MFA), DNS Attack Protection, Endpoint Detection and Response (EDR), Password Management, and VPN solutions, coupled with extensive staff training in cybersecurity awareness. • Launched an initiative to incorporate Generative AI in municipal operations, targeting a reduction in manual process requirements and overcoming technological challenges, while boosting efficiency and digital literacy, even with resource constraints.
EDUCATION
Capilano University
Certificate Course, Local Goverment Services in BC
National Taiwan University of Science and Technology
Bachelor of Business Administration (BBA), Information Management
Simon Fraser University
Online Course, Concepts and Practice of Technical Communication
British Columbia Institute of Technology
Advanced Diploma, Geographic Information Systems
ABOUT CHUAN-TSUNG S.
Reno (Chuan-Tsung) is a seasoned IT & GIS leader with a focus on transforming local government operations through cutting-edge technology. Currently steering the IT, AI & GIS initiatives at the Town of Qualicum Beach, Reno is committed to elevating the organization’s tech landscape to new heights. His core strengths lie in optimizing asset management, helpdesk services, networking, server infrastructure, software ecosystems, information systems, and fortifying cybersecurity measures. Reno\'s leadership style is built on a foundation of innovation and compassion, aimed at delivering automated, resilient, and sustainable tech solutions that create lasting organizational impact. On a personal level, Reno is guided by the core values of serving others and upholding ethical standards, attributing his drive and dedication to his Christian faith by loving God and others. His proven track record and unwavering commitment to excellence make him an invaluable contributor to any forward-thinking organization.
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