Rennan A.
IT Support Specialist @The Learning Network
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WORK HISTORY
IT Support Specialist @The Learning Network
Calgary, AB, CA
EDUCATION
Uninove - Universidade Nove de Julho
Bachelor's degree, Information Systems
SKILLS
ABOUT RENNAN A.
I love investigating problems and solving them with modern technology or innovations. I have won two global awards for innovations implemented to solve problems and benefit the business.I have enjoyed some tech positions in information technology support and security analysis throughout my career. My personal and professional experiences have taught me the following about myself- I put the customer at the center of everything I do- I continuously seek feedback and view it as an essential tool for growth and improvement- I believe in fostering collaborative work environments where team success is a priorityI educate, refine, and push myself to be a better person- I am constantly learning because I never settle- I stay calm when faced with adversity- I strive to maintain a positive attitude even in difficult situationsProfessional SkillsIT Support | Information Security | IT Service Management (ITSM)| User Account Management | Desktop Support | IT Operations | Microsoft 365 Administration | Vendor and Client Risk Assessments | Cloud Computing | Communication Skills | Attention to Detail | Team Collaboration | Adaptability | Network and Endpoint Management | User Training | Office 365 | Active Directory | Microsoft Exchange | Microsoft Intune | Microsoft Defender | ITIL | macOS and Windows |Mobile Device ManagementMDM)| Mobile Application Manager (MAM)| CASB | Proxy |
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